Policy

Welcome to Pet Patio Los Angeles.

Here at Pet Patio, our beds are hand made and designed with your pets comfort and your taste in mind.  It is our priority to provide accurate sizes and patterns so you can avoid having to deal with the hassles of returns.

We are happy to answer any questions, and provide detailed dimensions for any bed you may be interested in.  We are also happy to provide any additional pictures of our fabrics to help you make the right decision for you and your pet.

A return that does not fall under manufacturer's defect, falls under buyer’s remorse.  Any beds or other items that are returned because of buyer’s remorse must bed shipped back in the original packaging with any applicable tags.  The product must bed in a resalable condition with no dog hair, drool, or any other related contaminations.  Failure to comply may result in a minimum 25% restocking fee.

The buyer is responsible for return shipping.

For all returns please contact Customer Service within 10 calendar days after delivery.  Customer services email - petpatio.losangeles@gmail.com

Items bought on sale are final sale.

We want you to have the best shopping experience possible.

We are here to help online, via email at petpatio.losangeles@gmail.com.  You can communicate with us 24/7. Our team is waiting to help you and will respond in a timely fashion (usually within 24 business hours). If you are unsure about the product choices or sizes we offer, be sure to connect with us before you make your purchase. We love your pets, like you love your own and are here to help guide you all the way.